Terms of service

Rubynique Terms & Conditions

Last Updated: 16 May 2026

1. Introduction

Welcome to Rubynique (“Company”, “we”, “our”, or “us”). By accessing, browsing, or purchasing from www.rubynique.com, you agree to comply with and be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Refund & Exchange Policy, Product Disclaimer, and other policies published on this website.

2. Business Information

Business Name: Rubynique / Ruby Boutique and Interior
Website: www.rubynique.com
Location: Kolkata, West Bengal, India
Email: info@rubynique.com

3. Eligibility to Use

By using this website, you confirm that:

  • You are legally capable of entering into binding contracts.
  • The information provided by you is true, accurate, and complete.
  • You will use this website only for lawful and responsible purposes.

4. Products & Fashion Variations

Rubynique deals in designer, handcrafted, fusion, ethnic, western, ready-to-wear, and customized fashion apparel.

Customers acknowledge that:

  • Slight color differences may occur due to lighting, photography, or screen settings.
  • Handcrafted products may have minor variations.
  • Fabric texture, embroidery placement, prints, stitch lines, and drape may slightly vary.
  • Such natural variations shall not be treated as defects.

5. Sizing & Fit Responsibility

Customers are responsible for checking size charts, measurements, and product details before placing an order.

Rubynique shall not be liable for:

  • Incorrect size selection by the customer.
  • Personal fit preferences.
  • Dissatisfaction arising from sizing assumptions.

6. Pricing & Payments

All prices are displayed in the applicable currency and may change without prior notice.

Rubynique reserves the right to:

  • Modify prices.
  • Correct pricing errors.
  • Refuse suspicious transactions.
  • Cancel orders caused by technical, payment, or pricing mistakes.

7. Order Acceptance & Cancellation

Rubynique reserves the right to cancel, refuse, or hold any order in cases including, but not limited to:

  • Stock unavailability.
  • Pricing or technical errors.
  • Suspected fraud.
  • Bulk or reseller activity.
  • Incomplete or incorrect customer information.

8. Customized & Made-to-Order Products

Customized, altered, stitched, personalized, pre-booked, or made-to-order products:

  • Cannot be cancelled.
  • Cannot be exchanged.
  • Cannot be refunded.

Customers are requested to confirm all measurements, preferences, and product details before placing such orders.

9. Shipping & Delivery

Estimated delivery timelines are approximate and not guaranteed. Delivery may be affected by courier delays, weather, festivals, strikes, government restrictions, or other external factors beyond our control.

For international orders, customers are responsible for customs duties, VAT, import taxes, and local compliance requirements applicable in their country.

10. Return, Exchange & Refund Policy

Exchange requests may only be considered for:

  • Manufacturing defects.
  • Wrong product delivery.
  • Severe transit damage.

Non-returnable and non-exchangeable products include:

  • Customized products.
  • Altered or made-to-order products.
  • Discounted or offer products.
  • Worn, washed, used, damaged, or perfumed garments.
  • Products without original tags, packaging, or invoice.

All return, exchange, and refund requests shall be handled as per Rubynique’s Refund & Exchange Policy published on this website.

11. Fabric Care Disclaimer

Certain fabrics may naturally bleed color, wrinkle, shrink mildly, or vary in texture. Dry cleaning is recommended wherever specified.

Damage caused due to incorrect washing, ironing, storage, use of harsh chemicals, or mishandling shall not be treated as a product defect.

12. Intellectual Property Rights

All website content, including logos, product images, videos, graphics, designs, patterns, text, branding materials, and creative concepts, are the intellectual property of Rubynique / Ruby Boutique and Interior.

Unauthorized copying, reproduction, resale, commercial use, or modification of any content is strictly prohibited.

13. Website Usage Restrictions

Users shall not:

  • Misuse the website.
  • Upload malicious code or harmful software.
  • Conduct fraudulent activities.
  • Copy website content without permission.
  • Attempt to interfere with website security or functionality.

14. Limitation of Liability

To the maximum extent permitted under applicable law, Rubynique shall not be liable for:

  • Indirect, incidental, or consequential losses.
  • Courier delays.
  • Expectation mismatch.
  • Minor handcrafted variations.
  • Third-party service failures.
  • Losses caused by incorrect information provided by the customer.

Any liability, if legally established, shall not exceed the amount paid for the relevant order.

15. Customer Conduct

Abusive behavior, threats, harassment, defamatory statements, fraudulent claims, misuse of reviews, or coercive conduct may result in refusal of service and legal remedies where applicable.

Rubynique reserves the right to protect its business, staff, customers, goodwill, and intellectual property from unlawful or abusive conduct.

16. International Orders

International buyers are solely responsible for complying with their country’s import laws, customs rules, taxes, duties, and restrictions.

Rubynique shall not be responsible for delays, seizure, penalties, or additional charges imposed by foreign authorities.

17. Privacy & Data Usage

Customer information is collected and used for order processing, customer support, fraud prevention, payment processing, delivery coordination, and transactional communication.

All personal data shall be handled as per Rubynique’s Privacy Policy published on this website.

18. Compliance With Applicable Laws

Rubynique endeavors to operate in compliance with applicable Indian consumer protection, e-commerce, data protection, and business laws.

Nothing in these Terms & Conditions shall limit any statutory rights available to customers under applicable consumer protection laws.

19. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute, claim, or legal proceeding shall be subject to the jurisdiction of competent courts in Kolkata, West Bengal, India.

20. Force Majeure

Rubynique shall not be liable for delay, failure, or non-performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, riots, strikes, internet outages, transport disruption, courier delays, government restrictions, or technical failures.

21. Modification of Terms

Rubynique reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are published shall constitute acceptance of the revised Terms & Conditions.

22. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Business Name: Rubynique / Ruby Boutique and Interior
Website: www.rubynique.com
Email: info@rubynique.com